Reference

How tot717 Handles Your Personal Data

This page explains what data we collect when you open an account with tot717, how we use it, and what rights you have over it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and delete dataIndonesia-region eligibility applies
tot717 How tot717 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We take a few concrete steps to keep your account and personal data secure. Here is what that looks like in practice across cookies, wallet data, account access, and data retention.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. You can clear cookies through your browser settings at any time without losing your account.

Wallet Data Security

Payment details for DANA, OVO, and GoPay pass through encrypted channels. We store only a tokenised reference — never your full wallet credentials or PIN.

Account Access and OTP

Every login triggers a one-time password sent to your registered number. If you did not initiate a login, use the lock-account option immediately and contact support to review your session log.

Data Retention Period

Active account data is held for as long as your account is open. Closed-account data is retained only for the period required by applicable local rules, then deleted or anonymised.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this privacy policy, want to request your data, or need to report a concern about how your information has been handled, our support team is here for you. Reach us through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support

Send your privacy request or data-deletion enquiry by email. Include your registered account name and the wallet you use — DANA, OVO, or GoPay.

Account Help Portal

Log in and navigate to Account Settings, then select Privacy Request to submit a formal data access or correction request directly from your profile.

Common Questions About This Privacy Policy

These are the questions we hear most often about how tot717 handles personal data, wallet information, and your rights as an account holder in Indonesia.

We collect your name, email, phone number, and the wallet you link — DANA, OVO, or GoPay. We also log device identifiers and session activity to keep your account secure.

Yes. Log in, go to Account Settings, and submit a Privacy Request. You can also email our support team with your registered details and we will prepare your data summary.

Only where necessary. Payment processors like DANA, OVO, and GoPay receive the minimum data needed to process a transaction. We do not sell personal data to marketers or unrelated third parties.

Contact us via live chat or email with your account name and a deletion request. Note that some records may be retained for the period required by local regulatory rules before full deletion.

We use session and preference cookies for login continuity and wallet memory. Clear them in your browser settings whenever you like — your account data remains intact on our side.

Closure stops new data collection immediately. Existing records are kept only for the period local law requires, after which they are deleted or anonymised in line with this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.